Help & contact
The questions we get most, and a direct line to us. A real person reads every message, and we reply within one business day.
Using the app
Trouble scanning a sticker, logging a workout, or with your account.
support@musclediary.appGyms & partnerships
Stickers, your dashboard, billing, or bringing Muscle Diary to your gym.
hello@musclediary.appFor gym members
- I scanned a sticker and nothing happened.
- The first time, that's expected — the scan opens a web page with a link to install the free app. Once it's installed, scanning opens the app directly. If the app is already installed and nothing happens, try your phone's own camera instead of a third-party QR reader. If it still doesn't work the sticker may be damaged, and you can report it from the app so your gym sees it.
- Do I have to scan to use the app?
- No. Scanning is just the fast path — it opens that machine's exercises with your last weights already filled in. You can search any exercise manually, log a workout from scratch, and keep your full history without ever scanning a sticker.
- Does it work without signal?
- Yes. Your workout is saved on your phone as you log it and syncs when you're back online. Gym basements are exactly why it's built that way — you won't lose a set to a dead spot.
- A machine is broken, or its sticker is damaged.
- Report it from the app in two taps. The report is anonymous — your gym sees which machine has the problem, not who reported it.
- Who can see my workouts?
- You. Your gym sees anonymised usage per machine — how often each one was scanned and when — and never your individual logs, weights, or history.
- How do I delete my account and data?
- In the app: More → Account → Delete Account. Your account and all workout data are permanently deleted and cannot be recovered. You can also email us and we'll take care of it within 30 days.
- Is it really free?
- For members, yes — free forever, no paywall and no upsell. Gyms pay for their stickers; you never pay for anything.
For gym owners
- What can I actually see in the dashboard?
- Equipment problems your members reported, new versus returning members plotted day by day, peak hours split by weekday and weekend, and scan counts per machine. All of it anonymised — you never see an individual member's workout.
- Can my staff have their own access?
- Yes. You can invite staff to your dashboard so they can assign stickers and work through reported issues without sharing your login.
More for gym owners
Sticker setup, missing machines, what happens when the pilot ends, billing and data ownership are answered in full elsewhere rather than repeated here.
Didn't find your answer?
Email us and tell us what happened — the more detail, the faster we can fix it.
support@musclediary.app